Frequently asked questions

The Session

Are the sessions confidential?


Everything shared in the room at Clarity Counselling Northern Beaches will remain confidential. We follow a code of ethics to keep your identity, records, and content of our sessions private. The only exception to this is if your counsellor believes you might be a threat to yourself or another in which case your counsellor would be legally obliged to seek further support.




What does the follow-up work involve?


The aim of the follow-up work is to prompt you to start recognising behavioural patterns in your life and observing your own responses to crises. In the follow-up work we ask you to fill out a questionnaire or keep a diary about situations that arise. Follow-up work varies greatly depending on the client and the issues being discussed in the session. On average, the follow-up work will take 30-45 minutes to complete each week.




What does the counselling practice room look like?


At Clarity Counselling Northern Beaches we like our Manly counselling rooms to match the feel of our sessions. The rooms are relaxing to be in and provide a comfortable space to meet with your counsellor in the heart of Manly.




How long does each counselling session last?


Each counselling session lasts for 50 minutes. We believe this is the optimum amount of time to touch on relevant topics without you becoming overwhelmed or finding the session too intense.




What can I talk about?


Before attending your first counselling session, it can be useful to prepare by writing down your reasons for seeking help. This will make describing your feelings and your situation to a counsellor more comfortable.

During a session, you can talk about anything that is on your mind, however large or small you think your problem is. The counsellor will help guide you in the session by asking particular types of questions to start exploring the problem and the context surrounding it.

Sometimes it's hard to articulate what you are feeling; at Clarity Counselling, our professional counsellors are trained to gently guide you and help you express yourself until we find the heart of the problem together.




How can I make the most of the session?


You can make the most of the session by; - being punctual in order to maximise the time with your counsellor. - preparing anything the counsellor has asked you to. - completing follow-up work with serious thought and attention. - Being honest with your counsellor and answering any questions truthfully. We encourage anyone attending counselling to do so with an open mind.




Will I be judged?


Counsellors are trained to have a neutral stance on others' lifestyles and problems. We are here to assist people from a variety of backgrounds and our profession prides itself on maintaining a judgement free environment and helping people through life's most challenging circumstances.




What if I don't think the session is right for me?


Sometimes clients and counsellors can have differing views on the effectiveness of the session. You may be required to provide feedback to ensure the treatment is working as expected for you. This is not compulsory, but it may allow the counsellor to adapt the following sessions based on your feedback. You are also able to cancel your future sessions if you feel that the counselling therapy process is not working for you.




What activities will I take part in during the session?


Depending on your scenario, your counsellor may use a number of acitivties in the session. This could be brainstorming on a whiteboard, drawing on a notepad, closing your eyes, listening to music or breathing excercises. Counselling is tailored to each client, we want to ensure that the techniques we use are impactful on the individual involved.





Making A Booking

Do I need a referral?


No there’s no need for a referral at Clarity Counselling Northern Beaches. Just get in touch to arrange your first Manly counselling appointment.




Do I have to pay for counselling sessions?


Yes, the price is $114 for a 50 minute session.




How regularly will I see my counsellor or psychotherapist?


Depending on your situation you may come weekly or bi-weekly for a 50-minuite session. We can discuss the best fit for you according to your needs, your schedule, your preference, and your budget. At the beginning it's beneficial to not leave too much of a gap between sessions or you can lose momentum and find you have too much to recap on at the start of each session.




How many counselling sessions will I need?


Treatments often range from 4-12 sessions. Longer term treatment can also help for more complex issues. Counselling is different for everyone, so the number of sessions depend on what you are wanting to achieve. If you are wanting a solution to a specific problem or question, or to make a decision about something, you'll generally need fewer sessions than if your goal is longer term such as improving your body image or self-worth. You can pause or stop counselling at any time and you are not locked into any future sessions.




Can I book an appointment on behalf of someone else?


We are not able to book an appointment on behalf of someone else. We are able to provide you with practice locations, opening times, fees and other general information about our service but the individual seeking counselling will need to contact us directly to make a booking.




What if I miss a scheduled appointment?


We require a 50% upfront deposit payment. In the event you need to cancel the booking, we will require a minimum of 48 hours notice in order to provide a full refund. If you forget about an appointment or do not show up without giving 48 hours notice your 50% deposit will be non-refundable.




Can I claim counselling on my health insurance?


Some health insurers have added counselling to their list of extras. Please check with your insurer and let us know if you need any information such as reciepts.




Am I able to book online?


Yes, we offer online bookings which are done on Zoom or Watsapp.




How do I pay?


Payment is required upfront via our online booking system. You can use any debit or credit card to make the payment. We do not accept cash payments.





Counselling Information

Are you accredited?


Charlotte is a member of PACFA (Psychotherapy and Counselling Federation of Australia), ACA (Australian Counselling Association) & ACWA (Australian Community Workers Association).




Does the therapist’s gender make a difference?


Typically, clients prefer to go with a counsellor who is the same gender as them because they are more relatable. However, there are exceptions and sometimes clients who want to talk about relationship issues find they get more out of a session with someone from the opposite sex because they provide a different perspective.




What should I look for in a therapist?


That they make you feel comfortble and at ease during a session. That they adhere to a professional code of conduct and ensure safe and ethical practice. Your counsellor will also discuss the following up front before any commitment is made to the session:

  • Their counselling approach
  • Confidentiality issues
  • Fees
  • Length of sessions
  • Their responsibilities to you
  • Your responsibility to them




Why do people go to counselling?


Counselling provides you with a confidential and supportive space to discover solutions to your problems, reduce struggles with your emotions, or explore repeated patterns in your life. You may also be seeking a deeper sense of meaning and purpose, positive change, or personal growth. A counsellor is a trained empathic listener, skilled at listening for key things and asking questions that will help you to discover more about yourself and what you want from life. This is done without judgement, with complete confidentiality and at your own pace.




Is therapy right for me?


Seeking out therapy is an individual choice and there are many various reasons why people come to therapy. Sometimes it is to deal with long-standing trauma issues, or problems with anxiety or depression. Other times it is in response to unexpected changes such as a divorce or death Many also seek therapy to help their own personal exploration and growth. Working with a counsellor can help provide insight, support, and new strategies for all types of life challenges.




Do you treat serious mental health issues?


For severe mental health issues, such as psychosis (in which contact with reality is lost or highly distorted), or suicidal thoughts or attempts, we recommend a referral to a specialist. We work with you and the other party to ensure that they are going to provide treatment options that you feel comfortable with.




What counselling approaches do you use?


We offer a number of approaches which differ depending on the client and their situation. Click on the links below to read more information: INDIVIDUAL ADLERIAN THERAPY COGNITIVE BEHAVIOURAL THERAPY (CBT) PERSON CENTERED THERAPY COACHING AND MENTORING